While going back into the archives to fetch the link for Day 8 of the advent calendar I also found this festive Filthy Family Circus entry that you may wish to enjoy again this year. And if you've been wondering, "What can Santa and his reindeer teach me about the quality management and team-building necessary to achieve Service Excellence?" I've got you covered there, too:
Like Santa's Team, to be successful year after year, you need a plan with team commitment. Very little success is automatic and Santa knows this. So, teamwork is what Santa's got going on! He understands the personalities on his team and he understands the processes to effective teambuilding. How about you? Now, with the Holiday Season upon us, see how your team stacks up to Santa's. While you may not be able to complete your mission in just one night, by evaluating your team now, you might just see needed improvement as the New Year begins! Make sure your guests and clients see their "stockings" full and their "presents wrapped" perfectly in Service Excellence.